1. General Refund Policy

At Makkah Visits, we strive to provide the best Umrah and Hajj travel experiences. However, we understand that plans may change. This Refund Policy outlines the conditions under which refunds are issued.

2. Umrah Package Cancellations

Standard Umrah Packages - Cancellations for standard Umrah packages are subject to the following refund policy:

Note: Visa fees and administrative charges are non-refundable.

3. Hajj Package Cancellations

Due to government regulations and quota restrictions, Hajj packages are non-refundable once booked.

• No refunds for any reason including medical emergencies, visa rejection, or personal circumstances
• Name changes are subject to additional fees and government approval
• We strongly recommend purchasing travel insurance

4. Visa Rejection

If your visa application is rejected by Saudi authorities:

• Visa processing fees are non-refundable
• Hotel and transportation refunds follow the cancellation policy above
• We will provide documentation of visa rejection for insurance claims

5. Flight Cancellations

For packages including flights:

• Flight refunds are subject to airline policies
• Non-refundable tickets cannot be refunded by us
• We will assist with airline refund claims but cannot guarantee outcomes

6. Partial Cancellations

If only some members of a group cancel:

• Refund applies only to the canceled person(s)
• Single occupancy surcharges may apply for remaining travelers
• Group discounts may be affected

7. Force Majeure

In events beyond our control (natural disasters, pandemics, travel bans, political unrest, war):

• We will work with suppliers to obtain maximum refunds
• We cannot guarantee full refunds
• Service fees and administrative charges may apply

8. How to Request a Refund

To request a refund, please:

1. Email us at info@makkahvisits.com with "Refund Request - [Booking Number]" in the subject line
2. Include your full name, booking number, and reason for cancellation
3. Provide supporting documentation (if applicable)
4. Allow 14-21 business days for processing

9. Refund Processing Time

• Credit card refunds: 7-14 business days
• Bank transfers: 10-21 business days
• Refunds are issued to the original payment method

10. Contact Us

For refund inquiries or questions about this policy:

Makkah Visits
811 S Central Expy #300A
Richardson, TX 75080
Phone: 214 667 2668
WhatsApp: +49 176 11414047
Email: refunds@makkahvisits.com

11. Non-Refundable Items

• Visa processing fees
• Administrative service charges ($50 per booking)
• Travel insurance premiums
• Flight cancellation fees (as per airline policy)