Last Updated: June 15, 2026
At Makkah Visits, we strive to provide the best Umrah and Hajj travel experiences. However, we understand that plans may change. This Refund Policy outlines the conditions under which refunds are issued.
Standard Umrah Packages - Cancellations for standard Umrah packages are subject to the following refund policy:
| Cancellation Period | Refund Percentage |
|---|---|
| 60+ days before departure | 25% refund of total package cost |
| 30-59 days before departure | 15% refund of total package cost |
| 15-29 days before departure | No refund |
Note: Visa fees and administrative charges are non-refundable.
Due to government regulations and quota restrictions, Hajj packages are non-refundable once booked.
If your visa application is rejected by Saudi authorities:
For packages including flights:
If only some members of a group cancel:
In events beyond our control (natural disasters, pandemics, travel bans, political unrest, war):
To request a refund, please:
For refund inquiries or questions about this policy:
Makkah Visits
811 S Central Expy #300A
Richardson, TX 75080
Phone: 214 667 2668
WhatsApp: +49 176 11414047
Email: refunds@makkahvisits.com